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1 out of 1 people found this review helpful
0.5 stars
"OQO Horrible Return/Exchange Policy!"
Pros: nice looking paperweight
Cons: Customer Service /Returns /Repairs
Summary: I received my brand new OQO yesterday after what seemed like a very long 7 day wait. I was thrilled with the small size and elegant curves making this device look like a piece of sci-fi come to life. Then I got down to the business of installing applications I would need while I pursue my PhD in Computer Science for the next three years. My first install was MS Office 2007. The installation went fine but shortly after the system started locking up on me. At first it locked up about every 30 minutes but by the end of the night I sometimes couldnt get past the OQO logo at boot up. By the morning the device would not come on at all. I was very upset as you might expect and simply thought it best to return the product and get my money back. Couldnt do it. There is a 10% restocking fee& even if you only us the device for 2hrs before it breaks, AND, you have to pay shipping and handling to send it back! I made attempts to speak to a manager at OQO about this but was unsuccessful. So, either I return for repair and wait for god knows how long, or lose $250 for 2hrs of usage.
As an IT Director in military I almost bought a couple hundred of these devices for some of my users and I am so glad now that I never did. I would never recommend this product with these policies in place to my worst enemy. I hope in time they will choose to overhaul their policy to something a little more reasonable to the customers.Updated
OK, I sent my OQO and had it back fixed in 3 days. That was months ago and it has not locked up once since then! I absolutely LOVE the OQO and would recommend it to anyone.... Just don't get it directly from OQO... use Tiger Direct or someone that provides a better warrenty!
