November 2, 2007 9:26 AM PDT

Say goodbye to Blockbuster

Blockbuster

The end is here

(Credit: Crave)

It looks like the bottom has finally fallen out of Blockbuster. After numerous failed attempts at attracting new customers, the company is finally spiraling out of control.

Sad as it is, the end is near for Blockbuster, and all that pressure it has been placing on Netflix will be lifted.

And in the end, Netflix will be left standing to fight another day.

Although Blockbuster tried everything it could to create a compelling reason for us to use the service, the company could not overcome its downfall. For years, it was hated by those people who saw it as a monolithic organization that enjoyed charging exorbitant late fees and had little or no care of what the customers wanted most. So when Netflix offered an entirely new service, the dynamics of the industry was inexorably changed, and Blockbuster was left playing catch up.

According to the company's third-quarter results released Thursday, Blockbuster's revenue slid 5.7 percent and the company harbored a net loss of $35 million. Worse, it has closed 526 stores in the past year, and the number of employees will be reduced to offset high overhead costs to the tune of $45 million. Blockbuster's injured stock price continues to fall and was priced at $5.06 at Thursday's close.

But if that's not enough to signal defeat, Blockbuster Chairman Jim Keyes admitted that his company's focus on Netflix was damaging and has decided to pull the plug on his demand for higher Total Access membership. Instead, he wants Blockbuster to focus on increasing overall membership.

Sorry, Jim, but I think you're out of luck.

Much like the print media and retail stores refusing to change, Blockbuster has been a victim on an online company finding new and inventive ways of bringing a product to a customer. And due to its size and outdated corporate culture, there really is no salvation for Blockbuster at this point. Try as it might, the future of Blockbuster is bleak, at best.

Sure, the company still enjoys revenue that climb into the billions of dollars, but with an ever-increasing net loss and a public refusal to focus on Total Access--the area where Netflix continues to dominate--what is the impetus for us to jump on the Blockbuster bandwagon?

Simply put, Blockbuster is doomed. And while many of us have known it for a while now, it's amazing to me that the chairman of the company admitted this in a not-so subtle way, as well.

For Blockbuster, there is currently no prospect for growth. Not only is it incapable of breaking the Netflix shell, the brick-and-mortar stores are failing, and there is little chance it will be able to capitalize on the future of movie rentals--downloading.

The way I see it, Blockbuster has two options: sell off the company as soon as possible or spend huge sums of cash on research and development and strategic partnerships with distribution companies to make downloading movies a viable alternative to Netflix.

But unfortunately, I simply don't see this happening. I think Blockbuster will try to stay the course in the hopes it can find a way out. It won't.

I'll give it two years before this company goes under.

Originally posted at The Digital Home

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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Add a Comment (Log in or register) 7 comments (Page 1 of 1)
Serves them right!
by FusionGuy November 2, 2007 10:03 AM PDT
Blockbuster has screwed its customers for years with lies, deceipt, greed and hidden late fees. I stopped being a BB customer years ago and have never looked back since joining NetFlix. There's simply no comparison. Rot In Peace BlockBastards!
Reply to this comment
It's Too Bad
by mk1154 November 2, 2007 11:05 AM PDT
It's too bad - I have no great affection or hatred toward Blockbuster, but I prefer their service to Netflix becasue of the ability to return movies to an actual store if I so choose and get free ones. It's just an extra option that doesn't exist with Netflix.
Reply to this comment
Noooooooooooo!
by PhoenixFiresky November 3, 2007 12:30 AM PDT
I love Blockbuster! Mind you, I have no use for a Blockbuster Online subscription - we had one once, but after dealing with numerous slow deliveries, we discovered that our postman was taking the videos home to watch before we got them! But their brick and mortar stores have a membership that allows one to pay a monthly fee in exchange for keeping one or two (depending on the membership) videos out at a time, with unlimited change outs. On heavy movie nights, my husband and I have exchanged as many as three times. No predetermined queues, no videos arriving that I'm just not in the mood to watch, no wait-listing, no late fees, just run in and grab whatever I'm in the mood for, and go! I LOVE IT!
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Are you mentally deficient?
by banThiu November 3, 2007 8:59 PM PDT
This is possibly the worst entry I've read yet and that's saying something given the latest couple blogs I've read. This Blockbuster is doomed based on a single quarter's results BS is pretty weak. Keyes saying that using the online program to fight against another company (Netflix which was already well established as the go-to for online renting when BBonline was announced) is a sign of doom? Forgive me for a little laughter here if anything it shows what he thinks of this terrible strategy that the company was using. Of course its stock is going to fall and there is no way you can expect some kind of miracle turnaround the instant he steps in. But its a step in the right direction and a lot of his ideas are new and completely possible given how quickly (even in the uphill battle agianst netflix) the company manages to get everything together. If what he does now fails to bring the company back on focus you can continue your bitter doom posts. The entire post smacks of someone that got burned for keeping a movie for 1+ month.
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Do I detect bias??
by bpl1000 November 18, 2007 9:38 AM PST
To be clear and fair to your readership, you should disclose whether you, your family etc have a position on Blockbuster/Netflix shares.
Reply to this comment
Netflix great but not absolutely
by manresaclara November 25, 2007 7:59 PM PST
I think it's great that Netflix is doing well but in respect to their latest instant playback feature--it's just awful. I've got a basic internet connection offered by Yahoo and AT&T jointly and I have to deal with such things as long lag times and streaming video. My movie stopped in the middle with a comment saying that "your connection has slowed" and while the instant playback is a great way to get an edge against the latest Blockbuster scheme, it's just not there just yet. It's just as easy to get up and go to the store and pay the painstaking $5 to get a movie that will not stop in the middle in between each Netflix hiatus.
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Blockbuster shady...
by cntstandbbo February 7, 2008 11:46 AM PST
Jim Keyes is stupid. He's new CEO of Blockbuster. Beware,any customer's out there, anytime you call for online dept, you get someone in Canada...THEY ARE NOT FROM TEXAS!!! Yes, their hqtrs are in Dallas, but not CS reps, no matter what they tell you when you call. He outsources to save company money, so that's how much he cares about customers! Then on top of that, the reps they did have in TX he just had laid-off, to go outsource! Then on top of that, they tell whomever they fired that they can't go and work at another "entertainment company" for another 2 years!!(i.e. Netflix, Time Warner, etc). WHAT??? So that's how much he cares about his employees'. Oh, and the recent price hike(2nd in 6 months), was done to "weed-out" any non-profitable customers that suscribe to Total Access, and make it to where they will automatically start going back into the Blockbuster stores again(i.e. Movie Pass, Game Pass). Keyes, unfortunatley, bringing "kiosks" into your stores to download movies, and sell other merchandise there, so that a person CAN download there, won't make you that much more money either. Learn to first take care of home(i.e. outsourcing, forcing out long-time customers)first, then think ahead. Be consistant, I'm sure yor current customers AND still-current employees will be much appreciative!!
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